Refund Policy
A legal disclaimer
Last updated: December 29, 2025
At RootsHats, we want you to have a good experience. We allow returns and refunds under the conditions below.
Refund Policy - the basics
Returns
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Returns are accepted within 30 days of purchase.
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Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
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To be eligible, the product must be:
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Unused and In the same condition as delivered.
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Some items may be non-returnable, which will be clearly disclosed at the time of purchase.
Refunds
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Approved returns will be refunded to the original payment method.
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Refunds are processed within 3-5 business days after approval.
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Original fees (such as processing or setup fees, if any) are non-refundable unless required by law.
How to Request a Return or Refund
Contact us at [sales@rootshats.com] with your order or account details and reason for the request.