Shipping Policy
A legal disclaimer
At RootsHats, we’re committed to getting your order to you as quickly and smoothly as possible. Below you’ll find everything you need to know about how we ship.
ORDER PROCESSING
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you’ll receive a confirmation email with tracking information as soon as your package ships.
Shipping Rates & delivery times
Shipping rates and delivery times are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
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Standard Shipping: 5–7 business days
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Expedited Shipping: 2–3 business days
Please note that delivery times are estimates and may vary due to carrier delays or high-demand periods.
domestic shipping
We currently ship within the United States. We’re working toward expanding shipping options as Rootshats grows.
international shipping
International shipping rates and delivery times vary by destination. Customers are responsible for any customs fees, duties, or taxes required by their country.
tracking your order
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.
SHipping delays
While we do our best to meet delivery estimates, delays can occasionally occur due to weather, carrier issues, or other factors outside our control. Rootshats is not responsible for shipping delays once the package has been handed over to the carrier.
lost or damaged packages
If your order arrives damaged or is lost in transit, please contact us at [sales@rootshats.com] within [7 days] of delivery, and we’ll work with you to make it right.
incorrect address
Please ensure your shipping address is correct at checkout. Rootshats is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.